Veterans - Contact Us

 

Free Veterans Helpline

Freephone 0800 169 22 77 (UK only)


BT Mobile, Orange, Virgin or 3 mobile,

Customers will not be charged for the call by their provider

 

0800 169 34 58 Textphone facility (UK only) 
+44 1253 866043 (Overseas)

  

Telephone lines are open:
8.15am to 5.15pm Monday to Thursday
8.15am to 4.30pm Friday

 

Contact Via Letter

Please use the following guidelines if you prefer to contact us by letter:

Include Your:

  • Full Name
  • Address
  • Postcode
  • Country (if overseas)
  • Daytime telephone number with dialling code
  • Best time to contact you by telephone during the daytime
  • Time difference to GMT (if overseas)

For letter contact about:

  • War Disablement Pension or allowance
  • War Widows or Widowers Pension
  • Armed Forces Compensation Scheme (AFCS) or
  • FEPOW

Please give your

  • National Insurance Number or
  • reference number

 

Postal address


Service Personnel and Veterans Agency

Norcross

Thornton Cleveleys

Lancashire

FY5 3WP

 

Contact Via Email

For email contact please put the theme of your email

in the Subject line, for example:

 

  • War Disablement Pension (WDP)
  • War Widows or Widowers Pension (WWP)
  • Armed Forces Compensation Scheme (AFCS)
  • Service Records
  • Medals
  • Service Pension
  • Veterans Lapel Badge

 

This will help us to answer, or to direct your query to the appropriate area, more quickly.

 

Email Address: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

 

E-mail policy
Service Personnel and Veterans Agency e-mail facilities are a way of making general enquiries. We regret that we cannot enter into long exchanges with individuals by e-mail as this is not a secure way of sending personal information.

However, if you contact us by e-mail and we cannot reply in the same way, we will reply by other means like the telephone or by post.

 

Veterans Welfare Service
There are regional offices located throughout the United Kingdom and the Republic of Ireland. To find the telephone number of the one nearest to you, please contact the Veterans Free Helpline 0800 169 2277

 

Can I Visit Norcross in person?
Regrettably, it is no longer possible to visit Norcross in person. However, help and advice is available from our free Veterans-UK helpline and the Veterans Welfare Service, who can visit veterans in the home if needed.

 

Fraud
All allegations of suspected fraud are processed by the Service Personnel and Veterans Agency Fraud Team in line with current legislation and SPVA fraud policy.

 

If you would like to tell us about someone you suspect is committing fraud please contact us in any of the following ways:

 

By Freepost

Service Personnel and Veterans Agency
Fraud Team
FREEPOST NAT18006
Norcross
Thornton Cleveleys

FY5 3ZA  (1st Class)
FY5 3ZZ  (2nd Class)

 

By Email
Please note this email is for allegations of Suspected Fraud only
This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

 

By Telephone

Contact Veterans-UK Helpline 0800 169 2277